Authentication and security: when people have forgotten their password, it's quite common to ask them an answer something memorable, such as 'City of birth'. But who on earth requires you to memorise not only the answer to your memorable question, but what the question is? Abbey do, of course.

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Oh, so the system was actually *working* for you then. Makes a change.
posted by  Darren Beale : September 11, 2006 10:26 AM  

rubbish ! just tried to find out my balance by phone and the whole system is down till this afternoon- RUBBISH could tell you have they stopped my measly £1,000 overdraft 2 days before christmas with no warning and was a real ball acher of a week to sort it out
posted by  Conan : March 04, 2008 9:26 AM  

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